Why can’t the capture card software capture the picture and display color bars?

Follow the steps below to exclude:

1) Check the abnormality of the signal source end and try to directly connect the signal source and display device without using this item.

2) Turn on the computer’s camera function and select the device with the name “USB Video” when adding a camera. If it can be displayed normally, it means that this product is normal.

3) Check whether the acquisition software settings are normal, and reopen the software to try.

4) Please use popular software such as OBS and Potplayer to see if it is normal and check the software compatibility.

1. It does NOT support IOS mobile phones or tablets, because there is no corresponding acquisition software. Also Does Not support the use of devices with HDCP signals, such as DVD.

2. When the computer prompts “The video format is abnormal, please press the reset button”, you need to poke the reset hole on the product with a hard object, and the screen will display normally.

3. The item supports the use of multiple devices on the same computer simultaneously, but the smoothness depends on the computer’s performance, and there may be a carton.

4. There is no requirement for video capture software, commonly used OBS Studio, XSplit, Potplayer, QuickTimePlayer, and other software can be used.

5. PS4 and PS5 support this capture card when HDCP is turned off.

Specification:

Input Port: HDMI (4K@60Hz); Output Port: USB-A / Type-C (1080P@30Hz)

Shell Material: Aluminum Alloy

Package Size: 85mm * 145mm * 17mm; Product Weight: 47g

Packing: Video Capture Card*1, User Manual*1